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Frequently Asked Questions
Orders & Shipping
Our orders are shipped from New Jersey, USA.We are committed to shipping your order within one business day.
We use the United States Postal Service and UPS to ship our orders.
We do ship to PO Boxes using the USPS.
Yes, we ship to most international countries, except countries in the European Union. We do not have the ability to pay the duties/taxes/fees required on small purchases shipped to the European Union.
Yes, you can! Send an email to info@mayamamweavers.com or call (855) 629-2626 as soon as you can and we will cancel the order. If your order has already shipped, we can send you a return label when you receive your order.
No prices or invoices are ever included in our packs. If you would like to include a personal note to the recipient, include your message in the notes box at checkout. If you would like to add gift wrapping to your order, you can add that here.
Returns
We want you to be happy with your purchase! If the product is not what you expected, contact us as soon as possible to let us know. We will send you a prepaid postage label to return your order. We will accept returns for any reason within 30 days.
Send an email to info@mayamamweavers.com to indicate either an exchange or a return. We will send you a return label. When we receive your order, we will refund your money or send out the item you are exchanging it for.
Products & Care
Our products are easy to care for and will last a long time. With the exception of the Windowpane Weave lightweight wraps and scarves, everything is washable. Most of the products can be machine washed and dried and need little or no ironing if they are removed promptly from the dryer. Wash them in cold water with detergent; do not use chlorine bleach. Dry on medium heat.
We recommend hand washing the wraps and shawls as the fringe gets quite tangled in the machine.
The scarves & Windowpane Weave lightweight wraps should be dry cleaned. Cotton wants to fill in the “windows” in the weaving when it gets wet, so although your colors will stay beautiful, the weave on these products will be closed and not as lightweight and airy.
Our products are all woven from 100% cotton yarn hand-dyed to our specifications using azo-free dyes.
Not yet! But organic cotton yarn has recently become available to us in Guatemala. We are exploring the possibilities of using it in the future.
All of our products are made in Cajolá, Guatemala by the Mayamam Weaving Cooperative, a group of foot loom weavers, backstrap weavers, and seamstresses located in Cajolá, Guatemala. You can find out more about them here.
Our North American based designers are inspired by traditional patterns, motifs and colors woven by Maya women, which we adapt to fit contemporary fashions. For example, our Celebration table runners are inspired by the traditional basket liners used for tortillas. Often the best products come from a back-and-forth collaboration with the weavers and seamstresses as an initial design idea is interpreted and revised.
Our Mayamam Stripes collection of fabrics is available by the yard. The fabric is 36” wide. Reach out to us at info@mayamamweavers.com with the stripe you want, and number of yards you would like, and we will let you know how long it will take to ship.
Yes! If we don’t have the quantity you need in our warehouse, we can let you know what the turnaround time would be. Contact us via our website form and let us know what product you want and the quantity you need and we will let you know how long it would take to ship, as well as whether it might require a deposit.
The Weaving Cooperative
The artisans are part of a cooperative that functions as a small independent business in Cajolá, Quetzaltenango, Guatemala. Mayamam Weavers was created specifically to market the products of the weaving cooperative in the United States. We purchase our products from the cooperative at a price that ensures that the weavers are paid a living wage for the time they work. We have been working with them for many years to develop their capacity to manage their own business. Today they manage themselves with a team of coordinators each responsible for a part of the business (Sales & Marketing, Finance, Operations & Quality Control, Seamstresses and weavers) that together share the responsibility of decision making. The artisans do time studies for each product on a regular basis to ensure that their pay rate is consistent with fair wage rates in Guatemala.
We work closely with the women who make up the cooperative to ensure they have the training and skills to do great work. The women also wish to continue to study (or their children are eligible to receive scholarships to study at the middle school, high school, and university levels). Master weavers and other craftsmen help the women expand their skills during on-site workshops. There is also an on-site preschool for the weavers’ children.
Yes, we do! Please contact us at info@mayamamweavers.com and start a conversation. Turnaround time and price will depend on your specific request. We can easily make up one of our products with a different selection of our fabrics. We can create a new product for you, or create a new fabric, but the time and expense will depend on the complexity. We would love to hear from you!
Yes. Mayamam Weavers is fully committed to being a fair trade organization, putting people and the planet at the forefront of what we do. The Fair Trade Federation verifies our work on an annual basis ensuring that we are putting the fair trade principles into practice. Committing to fair trade means giving artisans from a community threatened by poverty access to a market to sell their work, paying their fairly and promptly, respecting their cultural identity, providing worker training and skill development as well as fostering community advancement through scholarships, childcare and educational programs.
Yes! If you are a retailer and you are interested in selling our products, fill out our wholesale application here. Our products are also available on Faire.







